FAQ

Do you have a question about our gifts, delivery, personalisation or Kadonation Select? Find the answer here.

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Gifts

 

What is the Kadonation Gift Voucher?

The Kadonation Gift Voucher can be redeemed at more than 80 partners, giving the recipient absolute freedom of choice – from adventure to wellness or design, from treating themselves to donating to charity. In short: a pleasure for both giver and receiver. You can choose a digital gift voucher or a card in an envelope or luxury box, with or without sleeve.



What kind of gifts do you offer?

We offer both our flexible Kadonation Gift Voucher and a selection of physical gifts. We also have a range of greetings cards.

More information about our gifts can be found here.

Which occasions can I give gifts for?

Simple: that’s entirely up to you. Kadonation has a unique range of gifts designed for every occasion: birthday, retirement, promotion, farewell, anniversary, summer, end-of-year, wedding, newborn, condolences, get well soon. Did you have another occasion in mind? At Kadonation you’re sure to find the right gift. 

More information about the different occasions can be found here


Delivery

 

Can I send gifts abroad? Which countries do you deliver to?

You can have our Kadonation Gift Voucher delivered (either digitally or by post) to various European countries (like Belgium, the Netherlands, Luxembourg, France, Germany, Spain etc.). However, the gift partners where the voucher can be redeemed vary from country to country.

On our partner page you can find out exactly which partners are available for each country!

We currently only send physical gifts to addresses in Belgium and the Netherlands.

Can I have gifts delivered to the recipient’s home?

Of course! Both the Kadonation Gift Voucher and physical gifts can be delivered to an address of your choice – whether that’s your office or the home address of the lucky recipient. 

What is the delivery time for the gifts?

The Kadonation Gift Voucher is delivered between 3 and 15 working days after your order, depending on the number and type (digital, in an envelope, in a box, with or without company branding etc.).

For physical gifts, this depends a lot on the number and type of gift. Our gift platform Kadonation Select shows you the correct information for each gift.

Do you have specific questions about this? Feel free to contact us!


Personalisation

 

Can I apply my own design to the Kadonation Gift Voucher?

This is certainly possible, but note that there is an additional charge.
We can provide the design for you, or you can choose to provide your own design. If you’re providing your own, please pay attention to the technical requirements.


Take a look at this page for more information and some examples. Still have questions? Then feel free to contact us!

What personalisation options are there for the Kadonation Gift Voucher?

You can add the name of the recipient and a personal message to the Kadonation Gift Voucher, and have it designed completely in your organisation’s company branding.



What personalisation options are there for the physical gifts?

This depends a lot on the type of gift. For almost all gifts, the card can be personalised. For some gifts, you can go one step further and personalise the sticker or sleeve around the gift or box.

Our gift platform Kadonation Select clearly lists the options for each product.


Kadonation Select

 

Can I also order physical gifts without a Kadonation Select account?

You can order physical end-of-year gifts from us whether you have a Kadonation Select account or not.

You can also order the flexible Kadonation Gift Voucher via our online store. But an account for our versatile gift platform Kadonation Select offers you many more options: you have more choice in terms of the type of voucher, design, personalisation, combinations with physical gifts, and so on.

Do you also want to order greetings cards, or physical gifts for occasions other than Christmas & New Year? Then Kadonation Select is the better option. It allows you to effortlessly link your HR system, put together a well-thought-out gift policy and easily choose from a unique range of physical and digital gifts, all in one place. Interested? Then give it try, no strings attached!

How many people can use one Kadonation Select account?

There’s no limit. As the admin of your Kadonation Select account, you choose how many users you want to add. It also only take a few clicks to assign rights to those users (e.g. order gifts, view invoices, etc.)

Do you have specific questions about this? Feel free to contact us!

Is there a minimum amount per order, or per type of gift?

There is no minimum order amount. However, some gifts require a minimum order size.

On our gift platform Kadonation Select you’ll find this information clearly listed per product.

How do you handle personal data?

As you might expect, transparency and respecting your privacy are very important to us. We strictly comply with European data protection legislation. We always offer you the opportunity to read our privacy policy before sharing personal information with us. This privacy policy describes in detail how we handle your data.

How much does the gift platform Kadonation Select cost?

The Kadonation Select platform is free to use. You only pay for the gifts you order, and we earn a small margin on that. Be sure to read our pricing page for more information.

Who is Kadonation Select for?

Kadonation Select is primarily intended for organisations that are proactive about their company culture. Does your company give more than 50 gifts a year? Then you’ll be able to take full advantage of all the benefits of the platform.

In a few clicks you can link your HR system, put together a well-thought-out gift policy and choose from a unique range of physical and digital gifts, all in one place. And the admin? Let the platform take care of that for you.

More appreciation, less administration? Then give it a try, no strings attached!

 

What is the difference between an online store and your gift platform Kadonation Select?

Below you can read about the main differences between a classic online gift store and the gift platform Kadonation Select.

 

Classic online store

Kadonation Select

Adjust environment to my needs

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The platform can be fully tailored to your needs and wishes.

Range

Extensive, which can lead to too much choice. Also, not all products make for suitable staff gifts.

Carefully selected and tailored to the occasions you as an organisation want to focus on to thank both your employees and your business partners.

The gifts on the platform have been specifically selected and tested, so that as a customer you can be sure of the quality.

Users

Single user, so no overview of who has ordered what.

Multi-user platform. 

Choose who gets access to the platform and who can order gifts.

This makes it easy to see who has ordered what.

Gift policy

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You can adjust the platform to the occasions that your organisation focuses on. You can also hide certain occasions if they’re not part of your gift policy.

If you want, you can also specify the amounts for these occasions. This prevents whoever is doing the ordering from making their own ad-hoc decisions.

If you don’t want to show certain gifts (e.g. alcohol) because they go against your gift policy, you can. Kadonation Select admin users decide this for themselves.

Payment

Directly when ordering, via credit card.

On invoice so that not everyone needs a company credit card.

Invoicing

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You choose the invoice frequency (per order, per month etc.) and can even add a cost centre – the way to a super happy accounting team! No more random receipts for each gift. Instead everything is neatly centralised in one place.

Link to your HR system

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You can now link Kadonation Select with most employee management applications. 

This linking respects GDPR guidelines and ensures up-to-date employee information in the platform. This means you’ll always order the right amount and never forget anyone. 

This linking also allows you to have gifts delivered to the employee’s home address, without the Kadonation Select user being able to see their address.

Note that you don’t have to link your HR system. You can also upload data using an Excel file.

Budget/invoices overview

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The platform provides clear reporting so you can easily see how much you spend per occasion.

We also provide an easily downloadable overview of all your invoices.

Personalisation

Limited and quite difficult/time-consuming to personalise for a large group.

For every gift, we offer a card that can be personalised to a group or individual with a message tailored to the recipient.

We also have many other personalisation options.

See this page.

Automation

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Our automations, like our automated birthday/work anniversary service, offer a range of benefits. Never forget an employee’s work anniversary or birthday again!

Home delivery for a group

With a regular online store you have to manually enter each recipient and repeat the check-out process for each address.

Via the platform you can easily send a group gift to 100 home addresses. All you have to do is upload an Excel file, or automate it by linking the platform to your HR system.

Easy purchasing

 

One stop shop: delivery of all products and services through one supplier.

 


Didn't find what you were looking for?

Can we help you with anything else? Or would you like to try out Kadonation Select for free? You can!